Privacy Notice

Who we are

We are Country Funerals. Our registered office is at Yonderway, Westwell, Ashford, Kent TN25 4LE. For the purposes of applicable data protection and privacy laws, we are considered the “Data Controller” in respect of the Personal Data that we collect, use and manage in accordance with this Privacy Policy (“Policy”).

Protecting your rights and interests

Protecting your privacy is important to Country Funerals. We are committed to protecting all Personal Data provided. Personal Data is information which relates to an identified or identifiable living individual.

This Policy explains what Personal Data we collect, how we may use and manage it and the rights you have in relation to your Personal Data. Before you provide us with any Personal Data or browse our website, please read through this Policy in full and make sure that you are comfortable with our privacy practices.

Our website may contain links to other organisations or other service provider websites. These third-party sites are not subject to this Policy and we recommend that you check the privacy and security policies of each website that you visit. We are only responsible for the privacy and security of the data that we collect and we have no control over the actions of any third parties in relation to your data.

Please refer to the Glossary section below for an explanation of the important terms in this Policy.

The Personal Data we collect

Country Funerals collects Personal Data from a range of individuals in the context of its business activities, including:

Customers

Suppliers, contractors, and other business contacts

Users of our website

Individuals who contact us by any means

Our employees and those who are working with us on our behalf

Job applicants

How we collect your Personal Data

We obtain Personal Data when you knowingly and voluntarily disclose this to us, both in an online and offline context. We collect Personal Data when you:

Visit our website and / or complete one of our web forms (e.g. to contact us)

Contact our funeral home (e.g. to arrange a funeral, arrange memorial masonry with us, engage with us about a funeral pre-payment plan) or request information from us in any other way

Visit our premises

Arrange a funeral plan

Make an enquiry to us

Communicate with us via social networking websites, third party apps or similar technologies

Where you provide us with Personal Data about someone other than yourself (e.g. a next of kin or family member on whose behalf you are arranging a funeral plan), you must obtain their freely given, informed consent before doing so

What Personal Data we collect

Country Funerals may collect a range of Personal Data from you such as your name, gender, email address, home address and other contact details including phone and/or mobile phone details, communications with you (including notes from arrangement meetings) and financial and payment information. We may also collect Personal Data that may reveal race or ethnic origin, religious or philosophical beliefs, but only where you choose to give this to us, for example, in pre-paid funeral plan forms.

The purposes for which we process your Personal Data

We process your Personal Data for the following purposes:

To provide you with information, products and services ordered by you (e.g. funeral arrangements and/or setting up new funeral plans and/or dealing with associated requests);

To notify you of any changes to the services we are providing you;

To comply with applicable laws and regulations;

The legal basis for Country Funerals processing your Personal Data

In order to comply with applicable data privacy laws, Country Funerals is required to set out the legal basis for the processing of your Personal Data. In accordance with the purposes for which we collect and use your Personal Data, as set out above, the legal basis for Funeral Partners’ processing of your Personal Data will typically be one of the following:

The performance of a contract that we have in place with you or other individuals

Country Funerals or our third parties’ legitimate business interests

Compliance with our legal obligations

Your consent

Who we share your Personal Data with

Country Funerals may share your Personal Data with people within the company who have a “need to know” that data for business or legal reasons, for example, in order to carry out an administrative function such as processing an invoice, or to direct a query that you have submitted.

We may disclose your Personal Data to third parties including the authorities, suppliers who administer and support pre-paid funeral plans, ministers, civil celebrants, florists, crematoria, burial service providers, for the purposes of seeking legal or other professional advice, to respond to a legal request or comply with a legal obligation, and to enforce Country Funerals’ website’s Terms and Conditions of Use.

We may decide to allow users to share comments, postings, testimonials, or other information. If you choose to submit such information to us, the information that you submit may be available generally to the public. Information that you provide in these areas may be read, collected, and used by others who access them.

Security

Country Funerals takes all reasonable technical and organisational security measures to protect Personal Data from accidental or unlawful destruction, accidental loss and unauthorised access, destruction, misuse, modification or disclosure. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions.

Records retention

Your Personal Data is not kept for longer than is necessary for the purposes for which it is collected. This means that data and records (including Personal Data) are destroyed or erased from our systems when no longer required. The amount of time that records are kept for varies depending upon the type of Personal Data they contain.

Your choices and rights

You have a number of rights in respect of your Personal Data and you can make a number of choices.

If you wish to:

Request a copy of the Personal Data that we hold about you

Request that we rectify, delete, or limit the processing of your Personal Data

– please submit your written request to the Data Protection Compliance Officer who can be contacted via email at graham@country-funerals.co.uk

We try to respond to all legitimate requests within one month from receipt of the request. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Questions and complaints

If you have a concern or complaint about how Country Funerals has used your Personal Data, as a first step, you should raise this in writing with Country Funerals by contacting us at the following address:

Graham Hutchinson
Yonderway
Westwell
Ashford
Kent
TN254LE

Alternatively, you can contact via email at graham@country-funerals.co.uk

If you are not satisfied with the handling of your concern or complaint by Country Funerals, you can escalate this to your national Data Protection Authority. In the United Kingdom, this is the Information Commissioner’s Office.

Changes to this Policy

We reserve the right to modify or amend this Policy at any time by posting the revised Policy on our website. It is your responsibility to review the Policy every time you submit information to us or purchase a service.

Access

A hard copy of this Privacy Policy can be obtained by emailing: graham@country-funerals.co.uk

Cookies

Our websites use cookies. A “cookie” is a small file of letters and numbers that is sent to your computer by a website and automatically saved on your computer by your web browser (e.g. “Internet Explorer”). Each time you request a page from the website, your web browser sends this cookie back to the website server.

Your feedback

We think it is very important to hear what you have to say about our policies. If you have any feedback about this Policy, please e-mail us at : graham@country-funerals.co.uk

Last Updated.15:10:2020

Glossary

Data Controller

A party that determines the purposes and means of data processing.

Data Protection Authority

The relevant supervisory authority with responsibility for privacy or data protection matters in the jurisdiction of Country Funerals

European Economic Area (EEA)

The EEA includes all European Union member states and Iceland, Liechtenstein and Norway.

Personal Data

Information which relates to an identified or identifiable individual (e.g. data about Country Funerals employees, casual workers, agents, contractors, applicants, employees of vendors and suppliers, contractors, business contacts, customers/clients using our products and services and individuals who use our website. It includes names, addresses, email addresses. Personal Data can also include web browsing information (e.g. data associated with a particular cookie)

Processing

Doing anything with Personal Data; this includes collecting it, storing it, accessing it, combining it with other data, sharing it with a third party, or even deleting it.